My food is late, what should I do?

We’re really sorry to hear that, so let’s try to track it down for you. The first thing to do is give the restaurant a call as they’ll have the most up-to-date information about your order. You’ll find their telephone number in your order confirmation email.

If you can’t get through to the restaurant or want to talk to us, please get in touch using one of the options below. Make sure you have your order number handy (that’s in the confirmation email as well) as this will help speed things up.

Still need help? Get in touch...

We've got a team of eager beavers ready to chat with you right now. Just hit the chat button to get started.

Alternatively, you can email our help team or you can call our customer care team right away to hear a human voice.

You can speak to one of our takeaway-loving team members (not a robot) from 10am til midnight, seven days a week on 0330 124 3091.

Have all your order details ready - we'll be able to sort things out a lot faster that way.