How do I know if my order has been confirmed?

First of all, you’ll get an email confirming your order details. Then, depending on how you ordered, you’ll be able to follow the progress of your order:


Go to – if you’re signed in, you’ll be able to see your current order details on the screen, just underneath the search box.


Please make sure you’re logged in, then tap on Orders at the bottom of the screen.

Android and Windows Phone

If you’re already logged in, your current order will be shown on the app’s home screen.

Still need help? Get in touch...

We've got a team of eager beavers ready to chat with you right now. Just hit the chat button to get started.

Alternatively, you can email our help team or you can call our customer care team right away to hear a human voice.

You can speak to one of our takeaway-loving team members (not a robot) from 10am til midnight, seven days a week on 07776700005.

Have all your order details ready - we'll be able to sort things out a lot faster that way.